Reliable EPOS & IT Support for Shops, Retailers & Service Providers Across Cumbria, the North & Scotland

About us
About Story Technical ServicesStory Technical Services is an independent EPOS and IT support business providing practical, reliable technical support to retail and hospitality environments.With a strong focus on hands-on field engineering, the business supports day-to-day operations, project work, and managed services across Cumbria, the North of England, and Scotland.The approach is straightforward: turn up, diagnose the issue properly, and fix it.

The Services we offer! IT/EPOS support, Project contracting and Managed print services.

Project & Field Engineering

Reliable Field Engineering for Retail & IT Projects Project & Field Engineering services are designed for businesses and service providers that need experienced on-site engineers to deliver installations, upgrades, and rollouts. This covers both single-site work and larger multi-site projects, with a practical approach that prioritises accuracy, reliability, and minimal disruption to trading. Project and field work includes: New site openings and refits EPOS and IT hardware rollouts Store refurbishments and technology refreshes Multi-site deployment support On-site engineering for service providers and vendors This service is ideal where experienced hands are needed on the ground to complete work to a high standard and within agreed timescales.

EPOS & IT Support

EPOS & IT Support That Keeps Businesses Trading Story Technical Services provides hands-on EPOS and IT support for retail, hospitality, and service-based businesses where downtime simply isn’t an option. This service focuses on real-world problem solving, not remote guesswork. Whether it’s a failed till, network issue, or hardware fault, support is delivered with the aim of getting systems back up and running quickly and reliably. Typical support includes: EPOS installation, replacement and troubleshooting Hardware faults on tills, back-office PCs and peripherals Network and connectivity issues Software and system upgrades On-site diagnosis and resolution Support is provided independently, without call centres or scripted responses, ensuring issues are dealt with efficiently and properly. Software and hardware troubleshooting Network and connectivity issues On-site fault resolution Upgrades and migrations

Managed Print Services (MPS)

Practical Managed Print & Photocopier Support Managed Print Services focus on the maintenance, repair, and optimisation of printers and photocopiers, without unnecessary upselling or long-term pressure. Support is available for both one-off issues and ongoing maintenance, particularly where existing service arrangements are falling short. MPS support includes: Photocopier and printer fault diagnosis Repairs and component replacement Routine servicing and maintenance Advice on improving reliability and performance Assistance with replacing outdated or unreliable devices This service suits businesses that want their print infrastructure to simply work, without disruption or excessive costs.

Get Tiffany

Get Tiffany is a legacy multiplayer project involving system analysis, database work and modernisation planning for outdated platforms and technologies.

Alongside EPOS, IT and field engineering work, I’ve also delivered and maintained technical projects involving legacy systems, server infrastructure, and modern web technologies.These projects demonstrate the depth of technical knowledge and problem-solving experience behind Story Technical Services.

Get Tiffany – Legacy Multiplayer Game Modernisation

Overview

A long-running multiplayer game originally built using legacy technologies including Flash, Classic ASP and bespoke server components.The Challenge

  • Obsolete platforms no longer supported by modern browsers
  • Legacy codebase requiring analysis and documentation
  • Multiplayer systems needing modern equivalents

What Was Done

  • Analysis and documentation of legacy logic and databases
  • Planning modern web-based replacements
  • Server, database and real-time communication work
  • Ongoing modernisation planning

Skills Demonstrated

  • Legacy system analysis
  • Server and database integration
  • Real-time systems
  • Long-term technical planning
This project is shown as a technical case study and not offered as a commercial game development service.
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Neon City Racers

Neon City Racers is a technical project exploring game logic, state management, AI behaviour and progression systems as part of a wider systems case study.

Neon City Racers – Technical Project Overview

Overview

Neon City Racers is an independent racing game project developed as a technical and systems-focused exercise, exploring real-time logic, progression systems, and modern web-based game architecture.While visually styled as a futuristic arcade racer, the project’s primary value lies in the underlying systems design, data handling, and gameplay logic rather than purely graphical presentation.This project is presented as a technical case study, not as a commercial game development service.


The Concept

The aim of Neon City Racers was to build a modular racing game framework capable of supporting:

  • AI and human-controlled racers
  • Progression systems such as achievements and daily challenges
  • Vehicle ownership, upgrades, and inventory logic
  • Persistent player data
  • Expandable track and car systems

The game was designed so that features could be iterated on, replaced, or expanded without requiring a full rebuild of the core logic.


Technical Challenges

Several challenges were deliberately tackled during development:

  • Designing race logic that accurately reflects finishing positions for both AI and human players
  • Managing player progression, rewards, and achievements across multiple race types
  • Ensuring game state consistency before, during, and after races
  • Handling edge cases such as race exits, disconnections, and replay logic
  • Building systems that could later support multiplayer or live services

This required careful separation of gameplay logic, state management, and data persistence.


What Was Implemented

The project includes:

  • Core racing logic with lap tracking and position calculation
  • AI racers with behaviour-driven movement and competition logic
  • Player garage system with car ownership and switching
  • Upgrade and parts system affecting vehicle performance
  • Daily challenges and achievement tracking
  • Leaderboards and race result handling

Where appropriate, placeholder assets were used to allow focus on system behaviour and reliability.


Skills & Experience Demonstrated

Neon City Racers demonstrates experience in:

  • Game logic and state management
  • AI behaviour handling
  • Data-driven progression systems
  • Debugging complex rule-based systems
  • Modular project structure and iterative development
  • Long-term maintainability planning

Although framed as a game, the principles used mirror those required in real-world software systems, including transactional logic, consistency, and fault handling.


Why This Project Matters

Projects like Neon City Racers act as a proving ground for technical problem-solving outside of live customer environments.They demonstrate the ability to:

  • Analyse complex systems
  • Identify and resolve logic flaws
  • Build scalable, maintainable architectures
  • Work through long-running technical challenges methodically

These same skills directly support EPOS systems, backend services, and field engineering work where reliability and correctness are critical.


Project Status

Neon City Racers remains an active technical project, with further refinements and experimentation ongoing as part of continued skills development.


Final Note

Neon City Racers is shown here as a technical case study to demonstrate systems thinking, logic design, and long-term project handling. It is not offered as a commercial development service.

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  • Carlisle, England, United Kingdom

 
 
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